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HABC Level 2 Diploma in Customer Service (QCF) – London

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From£170£150
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From£170£150
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02033 759 395

info@zccollege.co.uk

5 Days
Availability : Jan 2021' - Dec 2022'
Max People : 20
  • Unit 1.01 Astra House 23 – 25 Arklow Road
    London SE14 6BY
  • 5-day course
  • Awarded by
    City & Guilds
  • Virtual/Classroom
Course Details

This qualification is designed for people who want to apply for a licence from the Security Industry Authority (SIA) to work as a door supervisor in the UK.

It is based on the relevant SIA specification for learning and qualifications and supported by Skills for Security, the standards-setting body for the security industry and the SIA, who regulate the private security industry.

The HABC Level 2 Award for Working as a Door Supervisor within the Private Security Industry is a nationally recognised qualification and is endorsed by the SIA and regulated by Ofqual. Successful completion of this course enables a door supervisor to meet one of the requirements to apply for their licence.

Who is this qualification for?

This qualification is aimed at individuals wishing to apply for a licence from the Security Industry Authority (SIA) to work as a door supervisor. It is based on the relevant SIA specification for learning and qualifications and is supported by Skills for Security, the standards setting body for the security industry and the SIA, which regulates the private security industry.

How long will it take?

To complete this qualification learner should expect to undertake approximately 45 hours of learning. The SIA stipulates a minimum of 32.5 contact hours if supported distance learning is undertaken over a minimum of 5 training days.

Topics covered

These include the main characteristics of the private security industry, the importance of safe working practices to comply with legal requirements, the role of a security officer within the private security industry, the law relevant to the role of a security officer, how to recognise, assess and reduce risk in conflict situations and good practice to follow after conflict situations.

  • Module 1 - Working within the Private Security Industry
  • Module 2 - Working as a Door Supervisor within the Private Security Industry
  • Module 3 - Conflict Management within the Private Security Industry
  • Module 4 - Physical Intervention Skills within the Private Security Industry

Assessment method

This qualification is assessed by a practical assessment and multiple-choice tests.

  • Module 1 - 40-question multiple-choice examination paper
  • Module 2 - 45-question multiple-choice examination paper
  • Module 3 - 20-question multiple-choice examination paper
  • Module 4 - Externally set and internally assessed practical assessment
Expected Outcome

The course is designed to teach delegates and provide understanding in the following areas.

  • Know the characteristics of the private security industry
  • Legislation as it applies to the individual in carrying out a licensable activity
  • The importance of safe working practices that comply with legal requirements
  • Fire procedures in the workplace
  • Emergencies and the importance of emergency procedures
  • The importance of communication skills and customer care
Course Breakdown

Day 1Meeting and introduction

We’ll meet at 4 p.m. at our hotel in Luzern (Lucerne) for a “Welcome to Switzerland” meeting. Then we’ll take a meandering evening walk through Switzerland’s most charming lakeside town, and get acquainted with one another over dinner together. Sleep in Luzern (2 nights). No bus. Walking: light.

Day 2Lunch Time

Enjoy an orientation walk of Zurich’s OLD TOWN, Switzerland’s center of banking and commerce. Then, leave Zurich and start your Swiss adventure. You’ll quickly discover that Switzerland isn’t just home to the Alps, but also to some of the most beautiful lakes. First, stop at the foot of the Jura Mountains in the picturesque town of Biel, known as Bienne by French-speaking Swiss, famous for watch-making, and explore the historical center. Next, enjoy a scenic drive to lakeside Neuchâtel, dominated by the medieval cathedral and castle. Time to stroll along the lake promenade before continuing to stunning Geneva, the second-largest city in Switzerland, with its fantastic lakeside location and breathtaking panoramas of the Alps.

Day 3London Museum

Our morning drive takes us from Swiss lakes to Swiss Army. At the once-secret Swiss army bunker at Fortress Fürigen, we’ll see part of the massive defense system designed to keep Switzerland strong and neutral. Afterward, a short drive into the countryside brings us to the charming Alpine village of Engelberg, our picturesque home for the next two days. We’ll settle into our lodge then head out for an orientation walk. Our stroll through the village will end at the Engelberg Abbey, a Benedictine monastery with its own cheese-making operation. You’ll have free time to wander back before dinner together. Sleep in Engelberg (2 nights). Bus: 1 hr. Walking: light.

Day 4London Madame Tussaud Tour

An unforgettable trip to the high Alpine wonderland of ice and snow is the true highlight of a visit to Switzerland. Globus Local Favorite At an amazing 11,332 feet, the JUNGFRAUJOCH is Europe’s highest railway station. Jungfrau’s 13,642-foot summit was first ascended in 1811 and in 1912 the rack railway was opened. There are lots of things to do here: enjoy the ALPINE SENSATION, THE PANORAMA 360° EXPERIENCE, and the ICE PALACE. Also receive your JUNGFRAU PASSPORT as a souvenir to take home with you. The round trip to the “Top of Europe” by MOUNTAIN TRAIN will take most of the day.

Day 5Dinner at River Cruise

It’s market day in Lausanne! Enjoy browsing and packing a picnic lunch for our 11 a.m. boat cruise on Lake Geneva. A few miles down-shore we’ll dock at Château de Chillon, where we’ll have a guided tour of this delightfully medieval castle on the water. On our way back we’ll take time to peek into the vineyards surrounding Lutry before returning to Lausanne. Boat: 2 hrs. Bus: 1 hr. Walking: moderate.

Map
FAQs

Q1.How do I obtain a SIA Security Guard Qualification?

Then we’ll take a meandering evening walk through Switzerland’s most charming lakeside town, and get acquainted with one another over dinner together. Sleep in Luzern (2 nights). No bus. Walking: light.

Q2.When does the SAI Security Guard Qualification expire?

Then we’ll take a meandering evening walk through Switzerland’s most charming lakeside town, and get acquainted with one another over dinner together. Sleep in Luzern (2 nights). No bus. Walking: light.

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